Returns Policy :

Our returns policy lasts for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Other non-returnable items include:

• Gift cards
• Downloadable software
• Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

In some cases, only partial refunds are granted (if applicable):

• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you if your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Contact@opulnails.com.

Sale or promotional items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at contact@opulnails.com before returning it.

When sending your item, please:

• Include your order number inside the parcel, and

• Email us your proof of delivery or tracking number once the return has been shipped.

Opul Nails London - Returns
3PL Depot 2 (TFH)
Three Sisters Road
Ashton-In-Makerfield
Wigan, Greater Manchester WN4 9GD
United Kingdom

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.

If the item wasn’t marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.

Shipping

To return your product, you should mail it to:

Opul Nails London - Returns

3PL Depot 2 (TFH)
Three Sisters Road
Ashton-In-Makerfield
Wigan, Greater Manchester WN4 9GD
United Kingdom

However, please contact us via email before returning any items. In certain cases, we may be able to provide a free return label to facilitate the process.

Please make sure to include your order number and contact details inside the parcel, and email us your proof of delivery or tracking number once the return has been shipped.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over £75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.